CHIL Femtech Center - Terms and Conditions of Use for KETI AI

Effective Date: 1st May 2019

1. Introduction

Welcome to the CHIL Femtech Center’s KETI AI Chatbot ("KETI"). These Terms and Conditions ("Terms") govern your use of KETI, which is a part of the CHIL Telemedicine Platform. By accessing or using KETI, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use KETI.

2. Definitions

  • CHIL Femtech Center: Refers to the organization providing the KETI AI Chatbot and associated telemedicine services.
  • KETI AI: Refers to the AI-powered chatbot developed by CHIL Femtech Center, designed to facilitate telemedicine consultations and related services.
  • Platform: Refers collectively to the CHIL Telemedicine Platform, including the website, mobile app, and any associated technology used to deliver telemedicine services.

3. Use of KETI AI

3.1. Purpose

KETI AI is designed to assist users by providing general health information, facilitating telemedicine consultations, managing medical information, coordinating laboratory and pharmacy services, and offering referral services to healthcare specialists.

3.2. Eligibility

To use KETI AI, you must be at least 18 years old and have a registered account on the CHIL Telemedicine Platform. By using KETI AI, you affirm that you are of legal age to enter into these Terms or have obtained parental or guardian consent to do so.

3.3. User Responsibilities

You agree to use KETI AI for lawful purposes only and in accordance with these Terms. You are responsible for any information you provide to KETI AI and must ensure it is accurate and up-to-date. You also agree not to misuse KETI AI, engage in unauthorized access, or interfere with its operation.

4. Privacy

Your use of KETI AI is subject to the CHIL Femtech Center Privacy Policy, which outlines how we collect, use, and protect your personal information. By using KETI AI, you consent to the collection and use of your information as described in the Privacy Policy.

5. Prohibited Uses

You agree not to use KETI AI:

  • For any unlawful purpose or to promote illegal activities.
  • To impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • To transmit any material that is defamatory, offensive, or otherwise objectionable.
  • To engage in any activity that interferes with or disrupts the operation of KETI AI or the CHIL Telemedicine Platform.

6. Disclaimers

6.1. No Medical Advice

KETI AI provides general health information and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or seen on KETI AI.

6.2. No Warranty

KETI AI is provided on an "as-is" and "as-available" basis. CHIL makes no warranties, whether express or implied, regarding the availability, reliability, or accuracy of KETI AI.

7. Limitation of Liability

To the fullest extent permitted by law, CHIL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use KETI AI.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through KETI AI by any third party.

8. Changes to Terms

CHIL reserves the right to modify these Terms at any time. When we do, we will update the "Effective Date" at the top of this document. It is your responsibility to review these Terms periodically. Your continued use of KETI AI after any modifications to these Terms constitutes your acceptance of the revised Terms.

9. Termination

CHIL may terminate or suspend your access to KETI AI at any time, with or without cause or notice, effective immediately. Upon termination, your right to use KETI AI will immediately cease.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.

11. Contact Information

If you have any questions about these Terms, please contact us at [email protected].

12. Detailed Conditions

12.1. User Accounts

To access and use KETI AI, you must create a user account on the CHIL Telemedicine Platform. You agree to provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify CHIL immediately of any unauthorized use of your account.

12.2. Use of Information

By using KETI AI, you agree that any information provided by you is accurate and does not violate the rights of any third party. You retain ownership of any data you submit to KETI AI but grant CHIL a non-exclusive, royalty-free, perpetual, irrevocable license to use, modify, and display such data to provide the services.

12.3. Communication

KETI AI may send you notifications, alerts, and other communications. By using KETI AI, you consent to receive these communications. You can manage your communication preferences through your account settings on the CHIL Telemedicine Platform.

12.4. Intellectual Property

All content provided on KETI AI, including text, graphics, logos, icons, images, audio clips, and software, is the property of CHIL or its content suppliers and protected by international copyright laws. The compilation of all content on KETI AI is the exclusive property of CHIL and protected by international copyright laws.

12.5. Feedback

Any feedback, comments, or suggestions you may provide regarding KETI AI is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

12.6. Third-Party Links

KETI AI may contain links to third-party websites or services that are not owned or controlled by CHIL. CHIL has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that CHIL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

12.7. Supported Browsers

KETI AI works smoothly on Google Chrome, Opera, and Mozilla Firefox. For the best user experience, it is recommended to use the latest version of these browsers.

12.8. Device Compatibility

KETI AI is compatible with more than 12 telemedicine devices. To ensure proper functionality and integration with our services, any partner health facility must have at least 4 of the compatible devices. This requirement helps maintain a high standard of service delivery and ensures a seamless user experience for both patients and healthcare providers.

12.9. Payment to Doctors and Partner Facilities

  • Doctors: Doctors using the KETI AI platform are compensated on a per-patient consulted model. Payments to doctors are made weekly based on the number of patients they have offered consultation services to.
  • Partner Health Facilities: Partner health facilities using KETI AI are charged on a pay-per-patient model. This allows for flexible and scalable usage of the platform, ensuring that costs are aligned with the volume of patients being consulted.

12.10. Laboratory and Pharmacy Charges

  • Laboratories: Laboratories that receive test orders through KETI AI are charged 5% of the total amount of each test. Payments to laboratories for all tests conducted are made at the end of each week.
  • Pharmacies: Pharmacies that receive drug orders through KETI AI are charged a 3% commission on the total amount of each order. Payments to pharmacies are made weekly for all orders processed. This ensures timely compensation and helps maintain a reliable supply chain for medication.

12.11. School Telemedicine Program

Partner schools stand as security for any student that receives our services. Any service medical fees incurred must be paid no later than the end of the school term. Additionally, since students pay at the end of the term, we charge a 2% interest on the total medical fees. This ensures that students have access to necessary medical services without immediate financial burden while also maintaining financial accountability.