CHIL Femtech Center Telemedicine Platform - Data Privacy Policy

1. Introduction

Welcome to the CHIL Femtech Center ("CHIL") Telemedicine Platform. This Data Privacy Policy ("Policy") outlines how CHIL collects, uses, discloses, and protects your personal information when you interact with our Platform. The Platform encompasses the CHIL website, KETI AI chatbots (web and WhatsApp), and any associated technologies used to deliver telemedicine services.

2. Information We Collect

2.1. User Accounts

When you create an account on our Platform, we collect the following information:

  • Name: Your full name.
  • Email Address: Your email address for communication and account verification.
  • Phone Number: Your contact number for communication and verification purposes.
  • Username/Password: Credentials for secure access to your account.

2.2. Patient Information

Patients using the Platform may provide:

  • Medical History Details: Information about your past medical conditions, treatments, and surgeries.
  • Symptoms: Details about current symptoms for consultation and diagnosis.
  • Medication Inquiries: Information regarding current medications and any inquiries about prescriptions.
  • Demographic Information: Data such as age, gender, and other relevant demographic details collected during interactions with KETI AI or healthcare providers.

2.3. Appointment Requests

When scheduling an appointment, we collect:

  • Appointment Time: Your preferred date and time for consultation.
  • Preferred Healthcare Provider: Your choice of healthcare provider.
  • Reason for Consultation: A brief description of the reason for the appointment.

2.4. Technical Data

We automatically collect certain technical data, including:

  • Device Information: Type of device, operating system, and browser type.
  • IP Address: Your IP address, which may be anonymized.
  • Usage Data: Information about how you use the Platform, including time of interaction and features accessed.

2.5. Partner Data (Optional)

With explicit consent from our partners, CHIL may collect limited data about:

  • Spoke Facilities:
    • Location: Address of the facility.
    • Contact Information: Contact details of the facility.
    • Areas of Specialization: Specialties and services offered.
  • Pharmacies:
    • Name: Name of the pharmacy.
    • Location: Address of the pharmacy.
    • Contact Information: Contact details of the pharmacy.
    • Licensing Credentials: Verification of licensing and credentials (inventory data might be anonymized and aggregated).
  • Laboratories:
    • Name: Name of the laboratory.
    • Location: Address of the laboratory.
    • Contact Information: Contact details of the laboratory.
    • Licensing/Accreditation Details: Verification of licensing and accreditation.
    • Limited, Anonymized Test Information (Optional): Aggregated and anonymized test data.

3. Use of Information

3.1. Provide and Improve Services

  • User Accounts: Manage user accounts and facilitate access to the Platform.
  • Patient Information: Facilitate medical consultations, deliver telemedicine services, and improve patient care. KETI AI may use anonymized data to provide general health information.
  • Appointment Requests: Schedule consultations with healthcare providers.
  • Technical Data: Enhance Platform functionality, personalize user experience, and troubleshoot technical issues.
  • Partner Data: Manage partner relationships and optimize service delivery across the network using anonymized data.

3.2. Data Analysis

We may analyze anonymized data to understand user trends, improve the Platform, and optimize resource allocation.

4. Information Sharing

We will not share your personal information with third parties except in the following limited circumstances:

4.1. Healthcare Providers

We will share relevant information with the healthcare provider(s) you consult on the Platform.

4.2. Service Providers

We may share your information with third-party service providers who help us operate the Platform, such as data storage providers. These providers are obligated to protect your information according to our strict privacy standards.

4.3. Legal Requirements

We may disclose your information if required by law or to protect the rights and safety of ourselves or others.

4.4. Partner Data

Partner data will never be shared with third parties outside of CHIL without the partner's explicit consent.

5. Data Security

CHIL takes reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Choices

6.1. Account Information

You can access and update your user account information through the Platform settings.

6.2. Patient Data

Patients have the right to access and update their medical records stored in their Electronic Medical Record (EMR) account within the Platform.

6.3. Data Deletion

You can request the deletion of your user account and associated data by contacting us. However, we may be required to retain certain information for legal or regulatory purposes.

7. Children's Privacy

The Platform is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. We will take steps to remove the information from our systems.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own. By using the Platform, you consent to this transfer.

9. Specific Considerations

9.1. Doctors/Health professionals

CHIL does directly collect data about doctors/professionals using the Platform. We may collect some of this data to improve appointment scheduling or Platform functionality.

9.2. Partner Health Facilities (Spoke Facilities)

We may collect data about partner health facilities to facilitate service delivery and improve the functionality of the Platform. This data will be collected with explicit consent and used in accordance with this Policy.

10. Updates to This Policy

CHIL reserves the right to update this Policy and require all users to freshly accept or reject the updated Policy.

11. Contact Us

If you have any questions or concerns about this Policy or our data practices, please contact us at [email protected].